If you ask folks on the street, “What did you hate about your lawyer the most?” They will usually tell you some form of lack of communication!
It might be unreturned phone calls, or it might be that the lawyer did not explain things in regular, every day language; or, it might be that the client simply didn’t know what was going on or didn’t feel comfortable asking questions they had.
This will not be your experience with us. Lion Legal is committed to excellent communication.
Excellent Communication means providing information to all the questions clients wonder and deserve to know from the lawyers they are paying to resolve their legal issue.
We are the experts. We know the questions you have before you do – we’ve been asked before! If a client has to email for an update, we didn’t do our job. Our goal is to provide all the information so a client never has to ask what’s happening – because you already know!
Each correspondence from us will include information about what you should be doing, what we are doing, when you will hear from us again, and what the next step is.
When it’s time to make decisions, we will ensure that you know all your legal options, the costs and benefits of each, so you can make an informed legal and business decision. We will advise and counsel – we will tell you what we recommend and what we’d do if we were in your shoes.
Every email and phone call will be returned within two business days, without exception. You will never be left wondering if your email or message was lost without so much as an acknowledgment of receipt.
Our primary form of communication is email. This protects clients and us; provides a paper trail of advice and counsel, is the most time effective, and ensures the fastest responses (we may can respond to emails while waiting for court to start, but not take a phone call, for example).
At client’s preference, we offer a secure electronic message option. It requires an additional login and password and we’ve found that most clients prefer regular email. If you’d like to use our secure messaging option, don’t hesitate to let us know.
We use an answering service and calls are answered 24/7/365. Calls are routed depending on who it is.
Clients who have billing questions are routed directly to the Billing Department. Courts are routed directly to the Front office to be handled at that time – although most courts email for scheduling, these days.
Potential Lion Legal clients are scheduled a free same or next day phone consultation for a lion lawyer to call back to discuss their legal issue and see if they need a lawyer or if we are the right lawyers for them.
All other callers – including current clients – are encouraged to use email to communicate or leave a message with the service. All messages are emailed to the office and will be treated as though the client directly emailed the message, with a guaranteed response within 2 business days.
Answering services are generally extremely frustrating but knowledge on the front end lessens the frustration.
An Answering Service is the best solution to allow us to keep our prices down and use our time effectively to provide the best legal services in town.
All phone calls with current clients are scheduled by appointment. This allows the client to be ready – be mentally prepared to discuss their case, have pen and paper ready, be on a work or lunch break, not distracted.
Scheduled phone calls allows the attorney to have the file out, have reviewed the facts of the case, be ready to discuss, undistracted.
It is very time effective to plan for phone calls because it avoids phone tag and means we are all ready to discuss and plan and strategize your legal issue.
In-person meetings are by appointment only. Generally all preparation and proposal appointments are in person.
Our Office is staffed Monday – Friday 8am-5pm, usually, so drop-ins to sign documents, pick up copies, deliver papers, make a payment, use our notary, is perfectly fine! We are a casual bunch and do not want anyone to feel uncomfortable dropping by.
If a lawyer is available to chat with you in a drop-in, we are more than happy to do so. Appointments are best, though, to ensure preparation for the meeting and availability.