One of the top complaints about lawyers is never being able to get a hold of them. Other lawyers take your money, but not your calls. Not Lion Lawyers.
At Lion Legal Services, every step of the way, you will be updated. If a client has to email for an update, we didn’t do our job.
Each correspondence from us will include information about what you should be doing, what we are doing, when you will hear from us again, and what the next step is.
Every email and phone call will be returned within two business days, without exception. You will never be left wondering if your email or message was lost without so much as an acknowledgment of receipt.
Our primary form of communication is email. This protects clients and us; provides a paper trail of advice and counsel, is the most time effective, and ensures the fastest responses (we may can respond to emails while waiting for court to start, but not take a phone call, for example).
At client’s preference, we offer a secure electronic message option. It requires an additional login and password and we’ve found that most clients prefer regular email. If you’d like to use our secure messaging option, don’t hesitate to let us know.
We use an answering service. Calls are routed depending on who it is.
Clients who have billing questions are routed directly to the billing office. Courts are routed directly to the intake office to be handled at that time. Potential Clients are scheduled a free phone consultation for a lion lawyer to call back. All other callers are encouraged to use email to communicate or leave a message with the service.
Answering services are generally extremely frustrating but knowledge on the front end lessens the frustration. An Answering Service is the best solution to allow us to keep our prices down and use our time effectively to provide the best legal services in town.
All Phone calls with current clients are scheduled by appointment. This allows the client to be ready – be mentally prepared to discuss their case, have pen and paper ready, be on a work or lunch break, not distracted. This allows the attorney to have reviewed the facts of the case, be ready to discuss, undistracted. It is very time effective to plan for phone calls.
In-person meetings are by appointment only. Generally all preparation and proposal appointments are in person.