Communication With Us 1

Communication With Us

One of the top complaints about lawyers is never being able to get a hold of them. Other lawyers take your money, but not your calls. Not Lion Lawyers. 

At Lion Legal Services, every step of the way, you will be updated. If a client has to email for an update, we didn’t do our job.

Each correspondence from us will include information about what you should be doing, what we are doing, when you will hear from us again, and what the next step is. 

Every email and phone call will be returned within two business days, without exception. You will never be left wondering if your email or message was lost without so much as an acknowledgment of receipt.   

Email Communication

Our primary form of communication is email. This protects clients and us; provides a paper trail of advice and counsel, is the most time effective, and ensures the fastest responses (can respond to emails while waiting for court to start, but not take a phone call, for example).

At client’s preference, we offer a secure electronic message option. It requires an additional login and password and we’ve found that most clients prefer regular email. If you’d like to use our secure messaging option, don’t hesitate to let us know. 

Phone Communication

We use an answering service. Calls are routed depending on who it is. Clients who have billing questions are routed directly to the billing office. Courts are routed directly to the intake office to be handled at that time. Potential Clients are scheduled a free phone consultation for a lion lawyer to call back. All other callers are encouraged to use email to communicate or leave a message with the service.

Answering services are generally extremely frustrating but knowledge on the front end lessens the frustration. An Answering Service is the best solution to allow us to keep our prices down and use our time effectively to provide the best legal services in town.

Email first. 

All Phone calls with current clients are scheduled by appointment. This allows the client to be ready – be mentally prepared to discuss their case, have pen and paper ready, be on a work or lunch break, not distracted. This allows the attorney to have reviewed the facts of the case, be ready to discuss, undistracted. It is very time effective to plan for phone calls. 

In-Person Communication

In-person meetings are by appointment only. Generally all preparation and proposal appointments are in person. 

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Leigh Law, PLLC is a BBB Accredited Lawyer in North Little Rock, AR
Thank you for visiting the Web site of Lion Legal Services. This site is for informational purposes only. None of the information is intended to, nor does, constitute legal advice or the formation of an attorney-client relationship. The information is not guaranteed to be correct, complete, or current. You should not act or rely on any information at this Web site without seeking the advice of an attorney. Any information that you send us in an e-mail message might not be confidential or privileged, and sending us an e-mail message will not make you a client of Lion Legal Services. This Web site contains links to other resources on the Internet. The links are not intended to state or imply that Lion Legal Services sponsors or is affiliated or associated in any way with the information at those other Web sites.